CUSTOMER SERVICE
QUICK ASSIST
Frequently Asked Questions
Returns
My item was cancelled, will you refund me?
- Yes! If we can't find an item, we automatically cancel it from your order and inform you the item is not available. If you believe you were overcharged, feel free to contact us at 801-585-3234.
What is your return policy?
- Visit our Return and Exchange policies page here for information on returns and exchanges.
- If you wish to exchange an online order, please contact our customer service team here or give us a call at 801-585-3234.
Can I cancel my order?
- Yes, if you wish to cancel your order please contact us here, and we will do our best to assist you.
What do I do if my order is damaged?
- Please reach out to our customer care team here or call us at 801-585-3234 and we will do our best to assist you.
What do I do if there is a duplicate charge on my account?
- Please reach out to our customer care team here or call us at 801-585-3234 and we will do our best to assist you.
Can I receive store credit for items I return?
- Yes! When requesting your return be sure to leave a note that you would prefer your refund in the form of store credit.
Can I return an online purchase in store?
- Yes! As long as the item is in returnable condition. Please see our return policy for additional information on return requirements.
What if I don't have a receipt or proof of purchase?
- You may receive an exchange for your item in form of store credit.
Can I return items purchased at Huntsman Center or Rice Eccles Stadium?
- Yes, items bought at Huntsman Center and Rice Ecceles Stadium may be returned if they are in returnable condition per the Campus Store's return policy.
I received the wrong items, what do I do?
- Please contact our customer care team and we will reach out to assist you.
Orders
When will my order ship?
Shipping
Can you ship to a PO box?
- We can ship to a PO Box if you choose a USPS shipping option. Please be aware that extra fees may occur.
Do you ship internationally?
- Yes, we ship internationally. We cannot expedite shipments and extra fees may occur.
I have an online pick-up at the main store, where do I go?
- When entering the store from any direction head towards the Utah RedZone area, and you will see stairs leading up to the textbooks department. When you head up the stairs, there will be a desk with a large sign "Online Order Pick-Up". If you are not greeted immediately, please ring the bell and someone will be there to assist you.
- Make sure to have your order number and a form of photo ID with your full name.
How will I know if my order is ready to be picked up?
- You will receive an email notification when your order is ready to be picked up.
Can I pick my order up at the store?
- We offer the option to pick-up your order at the following locations:
- Main Campus Store – 270 South 1500 East, Salt Lake City, UT 84112
- Health Sciences Campus Store (Health Sciences Education Building) – 26 S. 2000 E. Salt Lake City, UT 84112
- Sandy Campus Store – 10011 Centennial Parkway, STE 150, Sandy UT 84070
- Herriman Campus, Juniper Building – 14551 S. Sentinel Ridge Blvd, Herriman, UT 84096
An item I ordered was out of stock, but I saw it on the website, is it really out of stock?
- Items can be out of stock, but may be placed on backorder, if this is the case, you will be notified.
- Rest assured we make every effort to check items are truly out of stock before cancelling an item on your order.
I am affiliated with the University, how do I ensure my UTech purchase is tax free?
- When processing orders, we automatically determine tax-free eligibility, even if you see tax on the checkout page. If you would like, you can add a note to the order with your UID and a request to make the order tax free.
How do I receive donations from the store?
- Please fill out a donation request form here.
I’m having issues with the Campus Store website, what should I do?
- Contact our customer service team here or call us at 801-585-3234, and we will do our best to assist you.