CUSTOMER SERVICE

• Of course! If we can't find an item and cancel it, we actually haven't reached the step in the process where we charge you for it, so there should not be any charges for cancelled items in the first place. If you still suspect you were overcharged, feel free to contact us at 801-585-3234.

• Visit our Return and Exchange policies page here for information on exchanges.
• If you wish to exchange an online order, please contact our customer service team here or give us a call at 801-585-3234.

• Of course, contact us through the website contact us page, https://store.utah.edu/contact-us and we will do our best to assist you.

• Get in touch with out customer care team here or call us at 801-585-3234 and we will do our best to assist you..

• Get in touch with out customer care team here or call us at 801-585-3234 and we will do our best to assist you.

• Yes! When requesting your return be sure to leave a note that you would prefer your refund in the form of in-store credit

• Yes! As long as the item is in returnable condition: The clothing will have to be unwashed, without any damage, stains, or other blemishes, and with the tags present (Note: The tags can be separated from the clothing, as long as you have them with you during the return we can accept the clothing)

• You may receive an exchange for your item or store credit in form of a gift card.

• Items bought at concessions may be returned with the receipt in store within 30 days. See more on our return's info page here.

• Contact us through this page and customer support will contact you for further information.

Shipping

• Most orders placed before 12:00pm CST ship the same business day. Any orders placed after 12:00pm CST will ship the following business day.*
• For full details, view our Shipping Policy

*Business days are Monday through Friday and do not include United States federal holidays.

• We may ship to a PO Box if you choose a USPS shipping option- Be aware that extra fees may occur.

• Yes, but the shipping cannot be expedited, and extra fees may occur.

• When entering the store from any direction head towards the Red Zone area, and you will see some stairs leading up to the textbooks department. When you head up the stairs, there will be a desk with a large sign with the words "Online Order Pickup" printed on it. Simply ring the bell (it isn't rude!) and someone will be there to assist you with a pickup shortly.
• Make sure to have your order number and a form of photo ID with your full name.

• You will receive an email notification when your order is ready to be picked up.

We offer the option to pick up your order at the following locations:
• Main Campus Store – 270 South 1500 East, Salt Lake City, UT 84112
• Health Sciences Campus Store (Health Sciences Education Building) – 26 S. 2000 E. Salt Lake City, UT 84112
• Sandy Campus Store – 10011 Centennial Parkway, STE 150, Sandy UT
• Herriman Campus, Juniper Building – 14551 S. Sentinel Ridge Blvd, Herriman, UT 84096

• Items can be out of stock, but may be placed on backorder, if this is the case, you will be notified, otherwise, it is possible the item was still out of stock.
• Rest assured we make every effort to ensure items are truly out of stock before cancelling an item on your order.