CUSTOMER SERVICE

After you place an order, you should receive an order confirmation email with your order number. Please check your spam or junk folder if you do not see it.

If you still cannot locate a confirmation or are unsure whether your order was submitted, please contact us before placing another order.

Please contact us as soon as possible. We will do our best to help, but changes and cancellations are not guaranteed once an order enters fulfillment.

In some situations, cancellation and a new order may be required. Orders cannot be changed or canceled after they have been transferred to the shipping carrier.

The fastest way to check on an order is to sign in to your Campus Store account and visit the Purchase History section under Purchases. From there, you can view recent orders, order details, receipts, invoices, and available status information.

If you checked out as a guest or need a quick shortcut, you can also use our order lookup page to find your order.

Creating a Campus Store account also makes future orders easier to manage. With a profile, you can track purchases, view receipts and invoices, manage order-related support requests, and save addresses and payment methods for a faster checkout experience.

Inventory can change quickly, especially during busy periods. If we are unable to fulfill an item, we may cancel that item from your order and notify you by email.

Any eligible refund for a canceled item will be returned to the original payment method. Your financial institution may require additional time to make the credit available.

Website inventory is updated regularly, but items can sell through, become unavailable, or require additional verification after an order is placed.

When an item is eligible for backorder, we may notify you of the expected delay. If it cannot be fulfilled, we will cancel the unavailable item and update your order accordingly.

Please contact us within three business days of receiving your order. Include your order number, a brief description of the issue, and clear photos of the item and packaging when applicable.

If the Campus Store sent an incorrect or damaged item, we will review the issue and provide return, replacement, or refund instructions as appropriate. Please do not send an item back until we provide instructions.

In some cases, a payment provider may display a temporary authorization as a pending charge before the final transaction is completed. Pending authorizations are generally released automatically if they are not completed.

If you see two posted charges or believe you were charged incorrectly, please contact us so we can review the order.

Processing time and carrier transit time are separate. Please review our Shipping Information page for current processing and delivery guidance.

Delivery estimates are not guaranteed and may be affected by inventory availability, carrier delays, weather, holidays, and destination.

Once your order is transferred to the carrier, you will receive a shipping confirmation email with tracking information when available.

If you cannot locate your tracking email, please check your spam or junk folder. You may also contact us with your order number for assistance.

We ship within the United States, including Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO/DPO addresses when USPS service is available.

Delivery estimates for Alaska, Hawaii, U.S. territories, PO Boxes, and military addresses may be significantly longer than standard delivery estimates.

Yes, when USPS service is available for the shipment. Please select a USPS shipping option when sending an order to a PO Box, APO/FPO/DPO address, or eligible U.S. territory.

Carrier timelines for these destinations may vary significantly from standard delivery estimates.

Canada and Mexico are currently handled as contact-us-first exceptions while we work to expand checkout options. We do not currently offer broad international shipping through standard checkout.

If you have an international billing address, need help shipping to Canada or Mexico, or need to ship to a U.S. address, please contact us before placing your order.

Please check the delivery location, household members, neighbors, campus mailroom or package locker, and any carrier delivery notices. We also recommend contacting the carrier directly as soon as possible.

Once a carrier confirms delivery, recovery options may be limited. The Campus Store can provide order and shipment details and help guide available carrier-inquiry steps, but cannot guarantee recovery, replacement, or reimbursement for packages confirmed as delivered.

Online pickup may be available at the Main Campus Store and Campus Store Health, depending on the items in your order and the pickup option selected at checkout.

Visit our Hours & Locations page for current locations, hours, parking information, and pickup details.

Please wait for an email notification confirming that your order is ready for pickup. Do not visit the store for pickup until you receive that notification.

Please bring your photo ID and order number. The name on the order should match the person picking it up unless another person has been authorized in advance.

Yes. Add the full name of the person authorized to pick up your order in the order comments at checkout.

The authorized pickup person must bring:

• Their photo ID
• The order number
• The customer’s name

If plans change after the order is placed, please contact us before pickup so we can update the authorized pickup information.

Please pick up your order within 14 days of receiving your pickup-ready notification.

After 30 days, eligible unclaimed orders may be canceled and refunded to the original payment method. Some items are nonrefundable, nonreturnable, or time-sensitive and may be forfeited if they are not picked up. This can include course materials and event-specific merchandise, such as bowl-game or class-year items.

If your plans change, please contact us as soon as possible. Depending on timing and item eligibility, we may be able to help arrange shipping or review other available options.

Curbside pickup may be available at the Main Campus Store during listed curbside hours. Please review our Hours & Locations page for current availability and instructions.

For time-sensitive curbside pickup assistance after you arrive, call (801) 585-3234.

Most eligible merchandise may be returned within the applicable return period when it is in returnable condition and accompanied by proof of purchase.

Some products, including technology, course materials, clearance merchandise, special orders, and other restricted items, may have different requirements or may not be eligible for return. Please review our Return & Exchange Policy for complete details.

Yes, eligible online purchases may generally be returned in store when they meet the requirements in our Return & Exchange Policy.

Bring your item, proof of purchase, and any required original packaging, accessories, or documentation.

Eligible items may be exchanged in store based on product availability and return eligibility. For online orders, please contact us before returning an item if you need assistance with an exchange.

If an exchange is not available, an eligible return may be processed and a new purchase may be required.

Returns generally require proof of purchase. For eligible general merchandise, we may be able to locate your transaction using your customer account or purchase details.

When a refund to the original payment method is not available, an eligible return may be issued as Campus Store store credit in the form of a gift card.

Textbooks and other academic course materials require a valid receipt and University Student ID for all returns and exchanges.

Yes. For eligible returns, store credit may be available when the original payment method cannot be refunded or when you prefer store credit, such as when the item was received as a gift.

Store credit is issued as a Campus Store gift card.

For returns caused by a Campus Store error, such as an incorrect or damaged item, we will review the issue and provide return instructions. When a return is necessary, applicable return shipping will be covered.

For preference-based returns, including size, color, or a change of mind, the customer is responsible for return shipping. Customers may also return eligible items in person at a Campus Store location.

Eligible merchandise purchased at Campus Store or Utah Red Zone event locations may generally be returned in accordance with our Return & Exchange Policy.

Event-specific, dated, clearance, or otherwise restricted merchandise may have additional limitations.

Promotions apply only to eligible items and may have specific dates, item requirements, quantity limits, or customer eligibility rules.

Confirm that the code was entered exactly as provided and that qualifying items are in your cart. If you believe a valid offer did not apply correctly, please contact us before placing your order when possible.

Promotions apply only to eligible items as described in the offer. Textbooks, electronics, computers, clearance merchandise, and other restricted categories may be excluded unless the promotion specifically states otherwise.

Please review our Promotions & Exclusions Policy for the current standard exclusions and terms.

Discounts generally need to be applied before an order is submitted. If you experienced a technical issue or believe an eligible offer did not apply correctly, please contact us as soon as possible.

Adjustments are not guaranteed and are subject to promotion terms, item eligibility, and order status.

Visit our Invoice Payment page for step-by-step instructions. You may need to sign in to the customer account associated with the invoice before the balance is available.

Campus Store gift cards may be used for eligible purchases online and in store.

To view the balance associated with your gift card, sign in to your Campus Store account and visit the gift-card section.

Please treat gift cards like cash. If a gift card is lost, stolen, damaged, or believed to have been used without authorization, please contact us as soon as possible.

We may be able to review replacement options for a verified remaining balance when the original purchaser can provide:

• Original purchaser name
• Order number
• Purchaser email address
• Gift-card number, when available

Replacement is not guaranteed. We may be unable to help when the original purchase cannot be verified, the gift card cannot be identified, or the balance was used before the issue was reported.

Visit our Academic & Course Materials page for resources related to textbooks, courseware, digital access, personal book lists, and other course-material needs.

Utah Day 1 Books Access provides eligible students with access to required course materials through the program’s defined process.

Visit the Utah Day 1 Books Access page for program information, access details, frequently asked questions, and support resources.

Textbook return requirements differ from general merchandise and require a valid receipt and University Student ID.

The Campus Store’s textbook buyback program is available online through its designated process. Visit Textbook Buyback & Returns for current return requirements, eligibility details, and buyback information.

University of Utah students, faculty, and staff should sign in to their Campus Store customer account using their University credentials before checkout. This allows us to review eligibility for qualifying educational purchases.

Customers affiliated with another qualifying Utah educational institution should create a Campus Store customer account using their institution-issued information before checkout. Additional verification may be required.

Tax exemption is limited to qualifying educational purchases and does not apply to alumni purchases, personal purchases, or all products and transactions. Tax may appear during checkout and be adjusted during order review when eligibility is confirmed.

Please do not include sensitive identification numbers in order comments. For help with a qualifying academic purchase, please contact us.

University departments should use the Campus Store UShop Punch-Out for departmental pricing and fulfillment options, including campus delivery and in-store pickup when available.

Visit Department Ordering for instructions, purchasing information, custom-order guidance, and support resources.

Visit Student Graduation Information for current graduation-purchase guidance, regalia details, Grad Fair information, and relevant University resources.

Donation requests are considered for groups directly associated with and benefiting University of Utah students. Due to limited funds, not all eligible requests can be fulfilled.

Please review our Donation Policy and submit a request using the instructions provided there.

First, confirm that you are using the correct email address or University credentials associated with your account. If the issue continues, please contact us with a description of the problem.

For your security, do not send passwords or sensitive identification numbers through the contact form.

Try refreshing the page, clearing your browser cache, using a current browser, or trying another device or network connection.

If you still need help, please contact us. Include the page you were using, the item or service involved, and a screenshot of any error message when possible.

Visit our Hours & Locations page for current store locations, seasonal hours, holiday closures, parking information, curbside availability, and event-location details.

Visit UTech for technology shopping, eligible academic pricing, and technology-related Campus Store resources.

For help with an existing technology order, please contact us and include your order number when available.